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FAQ's

Frequently Asked Questions

Q. When are you open?

A. We are open 7 days a week from 10am until 2am.

 

Q. How many people are allowed in the club?

A. According to our floor plan, we can have 500 people in the building. Our gaming room can currently hold 148 people at any one time.

Q. What happens when I enter the club?

A. All members and guests must come in through the front reception area. Once you enter, our staff will ask you some standard questions, take your temperature and take you through our sign-in process at reception. Everyone entering must sign in using an approved form of id. 

Q. Is the courtesy bus operating?

A. Yes but there are some restrictions and it is for club members only. Call us on  073481 8600 to book on to the courtesy but. Please note children must be 7 years old or older to ride the bus.

 

Q. Can I book a table?

A. You sure can, we are only taking bookings via the phone at the moment. Call us on 07 3481 8600 to book.

 

Q. What time is the restaurant open?

A. The menu is an all-day menu, you can order from 10am until late from the cafe or during service times from Shades Restaurant. 

 

Q. How long can I stay at the club?

A. There is no time restriction.

  

Q. Is the kid’s area open?

A. Our indoor area is not yet open but our playground is open. Please note that guardians must watch the children at all times. We have a viewing area in our Vista Lounge where you can enjoy a meal or a coffee with friends!

 

Q. Is the gaming room open yet?

A. Yes, it is. Our gaming room is open from 10am until 2am daily. Please be aware that you must be a member to play our machines at the moment as we have gone cashless. It is only $1 to sign up if you are not yet a member.

 

Q. What is the club doing to protect me from COVID-19 in the gaming room?

A. We have hand sanitizer stationed at the entrance to the gaming floor as well as throughout the gaming floor and our staff are walking around sanitising the machines. We have signs showing which machines have been sanitised, if the machine you would like to play has been used, let our staff know and they will come and clean it for you.

 

We also have social distancing signs available as you enter the gaming room for you to take and place on the machines on either side of you whilst in the gaming room so that no one sits beside you. If there is a sign on a machine with no one around, please ask our staff and they can remove it for you. Please do not remove any signs yourself.

Q. Can I play bowls?

A. Yes, we have bowls and barefoot bowls available at the moment. Call us on 07 3481 8631 to find out more or to book in.

 


ESSENTIAL INFORMATION:

  • You must sign in & out every visit – even if you visit multiple times a day or leave to get something out of your car.

  • You must have current photo ID when visiting.

  • We ask that you pay by card when possible.